FAQ

How much does Shipping cost?

Shipping is a flat £5 for all purchases up to £75 + VAT. After that, Shipping is free to mainland UK. Please see our delivery table for further details.

Where do you deliver?

We deliver to addresses anywhere in the UK.

Which Couriers do you use?

We use Fedex for most of our deliveries, and Royal Mail for our smaller packages. We use The Hazchem Network for pallets. They are the only pallet network dedicated to chemicals in UK hazardous goods transport.

Which days do you deliver?

Our partners deliver Monday through Friday. Saturday delivery is available at an additional charge if requested. Please see our delivery table for further details.

What is considered a 'working day?'

Working days are Monday through Friday, excluding UK bank holidays.

Can I change my order?

Please contact us before 3pm if you need to make a change to your order.

Who pays the returns costs?

We will cover the cost of return shipping if the incorrect item was received or the product arrived damaged. If you are returning unused items because you’ve changed your mind, this will be charged at £10.

I’ve tried the paint but I’m not happy with how it looks. Can I still return it?

Unless there is an issue with the product, we are unable to refund products once they have been used. We would suggest painting a small tester area before using the full amount of paint required. Please get in touch with our customer service team who will be able to help.

Will delivery charges be refunded?

Once your order has arrived back with us, we’ll process a refund including delivery charges paid up to the value of standard shipping method. If you are returning unwanted goods, we will deduct the £10 return shipping fee from your refund.

How do I qualify for Free Shipping?

IWC offers free delivery on items online for orders over £75 + VAT. This great value for our online shoppers means it's easier than ever to start that project.

* Free Shipping provides 2-3 day delivery on all items. Other shipping methods are available at checkout if you want your purchase delivered faster.

**FREE standard shipping and residential delivery on most orders over £75 + VAT made at industrialwoodfinishes.co.uk. Some exclusions apply. See product detail for free shipping eligibility. This offer is not valid on certain items containing weight and/or size shipping restrictions (details in item descriptions). This offer is valid on parcel and residential delivery only; it does not include express or expedited shipping. We reserve the right to change or end this offer at any time. Scotland & Northern Ireland — Please allow 2–3 business days for home delivery in addition to order processing time which varies by product.

***All returns are subject to Industrial Wood Coatings standard return policy. Void where prohibited.

What Payment Methods do you accept?

PayPal, Cash & Credit terms (30/60 Days)

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